WFH Pinterest Moderator – Secure Online Community focus

About the Company

TELUS International designs, builds, and delivers next-generation digital solutions for global brands. We are a leading digital customer experience innovator that partners with brands to deliver exceptional customer service, content moderation, AI data solutions, and more. Our team members are passionate about creating a connected world and ensuring online safety and positive interactions across various platforms. Join our dynamic team and contribute to a secure and engaging online environment.

Job Description

We are seeking a dedicated and detail-oriented WFH Pinterest Moderator to join our global team. In this 100% remote role, you will be responsible for ensuring a safe and positive experience for users on the Pinterest platform by reviewing user-generated content, identifying violations of community guidelines, and taking appropriate action. This role focuses on maintaining the integrity of our online community and contributing to a secure and enjoyable environment for all users.

Key Responsibilities

• Review user-submitted content (pins, comments, boards) on Pinterest against established community guidelines and terms of service.
• Identify and take appropriate action on content that violates policies, including removal, escalation, or flagging.
• Maintain a high level of accuracy and efficiency in content moderation decisions.
• Stay up-to-date with evolving community guidelines, policies, and platform features.
• Collaborate with team members and supervisors to ensure consistent application of moderation policies.
• Provide feedback on content trends and potential policy gaps to improve overall community safety.
• Handle sensitive and potentially disturbing content with professionalism and resilience.
• Adhere to strict confidentiality and data security protocols.

Required Skills

• Excellent written and verbal communication skills in English.
• Strong analytical and decision-making abilities with attention to detail.
• Proficiency in navigating and utilizing social media platforms, especially Pinterest.
• Ability to work independently and maintain high productivity in a remote environment.
• Comfortable reviewing potentially sensitive or graphic content.
• Strong ethical judgment and commitment to user safety.
• Reliable high-speed internet connection and a dedicated home workspace.
• Ability to adapt to changes in policies and procedures quickly.

Preferred Qualifications

• Previous experience in content moderation, online community management, or customer service.
• Familiarity with various types of online content and digital trends.
• Associate's or Bachelor's degree in a relevant field (e.g., Communications, Psychology, IT).
• Experience with content management systems or moderation tools.

Perks & Benefits

• Competitive annual salary.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) retirement plan with company match.
• Opportunities for professional development and career growth.
• Employee assistance program.
• Work-from-home flexibility.
• Supportive and collaborative team environment.