Service Advisor, Riviera Beach

Description:

• Keep clients informed from initial contact through vehicle handover.
• Perform thorough vehicle inspections and check-in processes, documenting damage and visible wear.
• Check in new vehicles and record transport damage on PDI vehicles, including Bill of Lading documentation.
• Coordinate loaner agreements, rental vehicle requests, and Lyft rides for customers.
• Maintain the Customer Satisfaction Index (CSI) by delivering strong service experiences.
• Review and revise work orders after technician and detailer completion for accurate documentation and time punches.
• Address and correct warranty claim rejections within required timeframes.
• Obtain service authorization and invoice signatures via DocuSign and collect payment for customer-pay repairs.
• Explain invoices and completed repairs to customers clearly.
• Greet incoming clients, answer and route phone calls, and handle customer questions and messages.
• Verify work quality before vehicles are returned to customers.

Requirements:

• 2-5 years of previous automotive experience and training in a Service Advisor or front-of-house customer-facing role.
• Excellent interpersonal skills with a compassionate and patient demeanor.
• Strong problem-solving and creative thinking skills.
• Ability to articulate and document details clearly to support workflow.
• Ability to explain automotive terminology and concepts to customers with varying levels of knowledge.
• Proficiency with Microsoft Office and ability to learn proprietary DMS software.
• Full-time availability, including weekends or extended hours during busy periods.
• Willingness to complete Lucid-provided CPR training after hire.
• Valid driver's license with no suspensions within the past year.
• Drivers under 21 must have held a driver's license for at least 3 years and complete Lucid training upon hire.
• AA/BS in Automotive Technology or Business Management, or equivalent work experience (preferred).
• Knowledge of HV systems, LV systems, and EV powertrains (preferred).
• Startup experience or experience in other fast-paced environments (preferred).

Benefits:

• Medical, dental, and vision insurance.
• Life and disability coverage.
• Paid time off and paid holidays.
• 401(k) retirement plan.
• Eligibility for Lucid equity participation.
• Eligibility for a discretionary annual cash incentive program.