Senior Product Manager, Field Systems – Salesforce

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Job Description:

  • Partner with the Director of Field Systems to define, maintain, and communicate a prioritized product roadmap aligned to company go-to-market objectives
  • Continuously assess the value, urgency, and feasibility of roadmap initiatives to ensure the team is always working on the highest-impact problems
  • Translate strategic priorities into quarterly PI (Program Increment) objectives within the Scaled Agile Framework (SAFe)
  • Engage directly with internal stakeholders including Sales, Sales Operations, Marketing, Finance, Customer Success and Technical Support to deeply understand pain points, workflows, and business goals
  • Define clear epics, features, and user stories with well-articulated acceptance criteria.
  • Lead discovery activities including stakeholder interviews, process walkthroughs, and data analysis to inform solution design
  • Leverage AI tools such as Claude and Gemini to accelerate requirements documentation, synthesize stakeholder feedback, draft communications, and surface insights from data bringing a modern, AI-augmented approach to everyday PM work
  • Serve as the Product Owner for the agile team, owning and grooming the team backlog to ensure a healthy queue of well-refined work
  • Actively participate in SAFe ceremonies including PI Planning, Refinement, Sprint Planning, Sprint Retrospectives, and System Demos
  • Make real-time prioritization and trade-off decisions to keep the team moving and unblocked
  • Maintain transparent, proactive communication with stakeholders on roadmap status, delivery timelines, and change impacts
  • Build trust with business partners by consistently delivering on commitments and surfacing risks early
  • Collaborate with change management and enablement teams to ensure successful adoption of new capabilities
  • Define success metrics for features and initiatives; track outcomes post-deployment and use data to inform future prioritization
  • Drive retrospective insights from delivery into roadmap refinement and team process improvements

Requirements:

  • 5+ years of product management experience, with at least 3 years focused on go-to market tools and platform products in an enterprise environment
  • Demonstrated experience working within SAFe or agile framework, including PI Planning and cross-team coordination
  • Strong product sense with experience balancing user needs, business value, and technical feasibility
  • Excellent written and verbal communication skills with the ability to present confidently to senior leaders and technical teams alike
  • Experience writing detailed epics and features, lean business cases, and user stories with strong assumptions and acceptance criteria
  • Comfort with data including the ability to query data, interpret metrics, and build business cases
  • Salesforce Administrator or Business Analyst certification
  • Experience supporting sales operations, revenue operations, or marketing operations functions
  • Familiarity with CPQ, Sales Cloud, or Service Cloud implementations
  • Hands-on experience with AI productivity tools (e.g., Claude, Gemini, ChatGPT) applied to PM workflows such as documentation, research, or analysis.
  • SAFe Product Owner/Product Manager certification
  • Legally eligible to work in the U.S. on an ongoing basis.

Benefits:

  • Employer subsidized medical/vision and dental coverage for full-time employees
  • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
  • Monthly stipend to support your work and productivity
  • Flexible Time Away Program, plus Sick Time Off
  • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
  • US employees receive 12 paid holidays per year
  • Up to 24 weeks of Parental Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to Udemy online courses
  • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
  • Teleworking options from any registered location in the U.S. (role specific)
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