Own the Customer Insights product area end-to-end. Build the user facing experiences and the data foundation to turn raw data into shared, clear, and actionable narratives. Define Mural’s POV on what AI-native insights look like as the category shifts from static dashboards to proactive, conversational, agentic interfaces
The canonical usage data layer: This is the foundation that powers Company Insights today and needs to be deliberately built and enriched so other surfaces such as engagement, growth, AI, can consume it tomorrow
The customer-facing surface: This is how the data is presented in-product, whether it’s on an insights page, a dashboard, scheduled and ad hoc reporting, audit logs, or APIs that can be consumed by Admins, end users, execs, and Mural teams
The AI-native expansion: How Mural incorporates natural language queries, agentic workflows, and proactive analytics to evolve and extend the insights surface
Own product strategy, roadmap, and execution for Customer Insights from data model through customer-facing experience
Define the usage data layer in partnership with Engineering and Data including the metrics that anchor renewal and expansion narratives
Evolve customer-accessible audit logs to be enterprise ready
Define Mural’s POV on AI-native insights and ship the first set of AI-powered capabilities on this surface
Partner with Sales and Customer Success to translate insights into the narratives that win renewals and unlock expansion
Engage directly with enterprise Admins, IT, and Security stakeholders to validate priorities and stress-test the roadmap
Co-own the seams with Admin & IAM and Enterprise Security PMs so the insights surface composes cleanly with permissions, access controls, and compliance posture
Translate ambiguous business questions into clear product surfaces