[Remote] Sr Manager – Insurance Business Process Services
Auto ImportNote: The job is a remote job and is open to candidates in USA. DXC Technology is a leading global technology services provider helping the world's largest enterprises modernize mission-critical systems. We are seeking an experienced Senior Manager, Insurance Business Process Services (BPS) to lead large-scale Property & Casualty insurance operations, ensuring operational performance and client satisfaction across complex insurance operations.
Responsibilities
- Lead large-scale Property & Casualty insurance operations across global delivery teams
- Ensure consistent service delivery while meeting contractual SLAs, KPIs, quality, productivity, and financial objectives
- Drive operational excellence through Lean, Six Sigma, and continuous improvement methodologies
- Oversee workforce planning, resource allocation, capacity planning, budgeting, and operational governance
- Lead organizational change and operational transformation initiatives
- Develop and mentor high-performing operational leaders and delivery teams
- Serve as the senior operational leader for strategic Insurance BPS engagements
- Build trusted relationships with client operational stakeholders
- Lead governance meetings, operational reviews, and performance reporting
- Proactively identify operational risks and implement corrective action plans
- Drive continuous service improvements that enhance client outcomes and operational efficiency
- Identify opportunities to streamline insurance operations through automation, workflow optimization, and process standardization
- Implement best practices across global delivery teams
- Monitor operational metrics and establish improvement plans that deliver measurable business results
Skills
- 10+ years of leadership experience in Insurance Business Process Services (BPS), Business Process Outsourcing (BPO), or Managed Services supporting Property & Casualty insurers
- Strong background leading operational delivery within a third-party services organization
- 5+ years managing large global teams and complex delivery organizations
- Demonstrated experience managing service delivery, SLAs, KPIs, workforce planning, quality, productivity, and operational governance
- Proven success leading operational transformation and continuous improvement initiatives
- Experience with Lean, Six Sigma, Business Process Management (BPM), or comparable operational excellence methodologies
- Strong executive communication, stakeholder management, and client relationship skills
- Bachelor's degree required
- Experience supporting Property & Casualty insurance operations such as Policy Administration, Underwriting Support, Claims Operations, Billing, or Back-Office Services within a BPS environment
- Experience working within global delivery organizations serving enterprise insurance clients
- Knowledge of digital operations, workflow automation, and AI-enabled operational improvements
- Lean Six Sigma Green Belt, Black Belt, or equivalent operational excellence certification
Company Overview
Company H1B Sponsorship