[Remote] Director, Business Operations

Note The job is a remote job and is open to candidates in USA. JLL is a leading professional services firm specializing in real estate and investment management. They are seeking a Director of Business Operations to lead revenue growth for the CorrigoPro service provider segment, focusing on identifying opportunities, building business cases, and driving execution of strategies across various teams. Responsibilities Develop a deep understanding of the facilities management and field service ecosystem, with a particular focus on the service provider segment Continuously assess the competitive landscape, customer needs, and gaps in JLL's current CorrigoPro offering to identify and prioritize net-new revenue opportunities Evaluate the role of AI and emerging technologies in delivering value to service providers and generating incremental revenue for CorrigoPro Develop a partnership marketplace strategy enabling service providers to seamlessly connect with CorrigoPro through pre-built, certified connectors Identify strategies to maximize revenue from existing programs, with a near-term emphasis on Corrigo Procure Translate identified opportunities into rigorous business cases with clearly articulated ROI, market sizing, and financial projections Present and advocate for strategies with senior and executive stakeholders, securing alignment and funding approvals Build and maintain strong cross-functional relationships with Product, Sales, Finance, Marketing, and the CorrigoPro Business Operations team Drive end-to-end execution of approved strategies — from concept through launch — maintaining accountability for timelines, milestones, and financial targets Advocate for and guide Product Management teams where product changes or new capabilities are required to support growth strategies Develop the business processes, operating models, and documentation needed to run programs in a repeatable, scalable way Transition mature programs to appropriate operational teams (e.g., CorrigoPro Business Operations, Sales), maintaining quality and continuity while pivoting attention to the next growth initiative Engage directly with CorrigoPro service providers for discovery, validation, and feedback — ensuring strategies are grounded in real customer insight Serve as an internal subject matter expert on the service provider segment, championing the voice of the customer in cross-functional discussions Skills 7+ years of experience in revenue strategy, business development, product commercialization, or P&L ownership — ideally within a B2B SaaS, marketplace, or platform business Demonstrated track record of not just developing strategies, but personally executing them from business case through to a live, running program. Candidates must be prepared to speak to specific examples Experience in or strong familiarity with the facilities management, field service management (FSM), or service provider ecosystem Strong financial acumen — ability to build business cases, model revenue scenarios, and speak credibly to financial stakeholders Proven ability to influence without a direct reporting relationship — driving cross-functional alignment and securing executive buy-in Exceptional communication skills; comfort presenting to C-level and senior executive audiences Highly self-directed; ability to operate effectively as an individual contributor in an ambiguous, fast-moving environment Direct experience working with or selling to service providers, subcontractors, or tradespeople in a facilities or field service context Experience with marketplace, API integration, or connector ecosystem strategy Familiarity with AI applications in field service, workforce management, or B2B SaaS Prior experience in a revenue operations, GTM strategy, or product commercialization function within an enterprise software company Experience designing and launching partner programs or monetization frameworks Benefits 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay Company Overview We’re a leading professional services firm that specializes in real estate and investment management. It was founded in 1783, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http//www.jll.com/.