Remote Customer Experience Operations Associate

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About the Role

At DoorDash, we obsess over the customer experience — and our Customer Experience Operations team is at the heart of that mission. As a Remote Customer Experience Operations Associate, you will support the day-to-day operations of DoorDash's customer support programs, helping to ensure that every consumer, Dasher, and merchant who needs help receives a fast, empathetic, and effective response. This is a great opportunity for someone who thrives in a dynamic, operations-oriented environment and wants to grow within one of the most innovative technology companies in the country.

What You'll Do

  • Handle escalated customer, Dasher, and merchant support cases that require additional investigation and resolution authority
  • Review support ticket queues and ensure service level agreements are met across all channels
  • Identify recurring customer pain points and document findings for process improvement teams
  • Support quality assurance activities by reviewing resolved cases and providing feedback to frontline support agents
  • Assist with special projects including product launches, market expansions, and seasonal demand surges
  • Collaborate with trust and safety, logistics, and product teams on cross-functional support initiatives

What We're Looking For

  • 1+ years of experience in customer support operations, quality assurance, or related roles
  • Strong written communication skills and ability to document complex issues clearly and concisely
  • Comfortable working with support ticketing systems such as Zendesk, Salesforce Service Cloud, or similar platforms
  • A collaborative, solutions-oriented attitude and eagerness to take initiative
  • High school diploma or equivalent required; associate's or bachelor's degree a plus

Nice to Haves

  • Previous experience in food delivery, marketplace, or gig economy platform support
  • Bilingual proficiency in English and Spanish

Perks & Benefits

  • Competitive hourly pay with quarterly performance review
  • Health, dental, and vision benefits for full-time employees
  • Monthly DoorDash credits to enjoy meals delivered to your door
  • Remote work setup with technology and equipment provided
  • Fast-track growth paths within DoorDash's CX Operations and Trust and Safety organizations
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