[Remote] CashNetUSA Application Support Representative (Remote)

Note The job is a remote job and is open to candidates in USA. Enova International is a leading financial technology company that provides online financial services. As an Application Support Representative, you will participate in a training program and handle inbound and outbound calls to assist customers through the loan application process. Responsibilities Manage inbound customer calls, providing expert guidance through the loan application process Make outbound calls to customers to encourage the completion of loan applications as necessary Ensure high levels of customer satisfaction by clearly explaining the features and benefits of Enova's products and services Maintain meticulous and up-to-date customer account records with accurate information Deliver exceptional customer service through clear, professional, and effective verbal and written communication Skills Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills Comfortable utilizing new technology and have a proven ability to excel in a remote work environment Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments Benefits Bonus All full-time employees are eligible to participate in Company benefits, described in more detail here. Health, dental, and vision insurance including mental health benefits 401(k) matching plus a roth option (U.S. Based employees only) PTO & paid holidays off Sabbatical program (for eligible roles) Summer hours (for eligible roles) Paid parental leave DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) Employee recognition and rewards program Charitable matching and a paid volunteer day Company Overview Enova International (NYSE ENVA) is a leading online financial services company that serves small businesses and consumers who are underserved by traditional banks. It was founded in 2004, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https//www.enova.com/. Apply To This Job