People Success Partner

Key Responsibilities 1. Workforce Planning - Support the collection, analysis, and reporting of people metrics, including headcount, turnover, and attrition. - Conduct policy research and assist in updating HR policies, documentation, and guidelines. - Partner with Client Success Managers (CSMs) to assess workforce requirements and support resource planning and forecasting. - Analyze workforce trends and provide insights to support talent management and succession planning initiatives. - Prepare and present workforce reports, dashboards, and HR analytics. - Support HR projects aligned with business objectives, such as retention initiatives and client workforce planning. - Translate client workforce requirements into actionable HR initiatives, including upskilling, right-sizing, and retention strategies. - Identify workforce risks and recommend proactive interventions to improve employee retention and engagement. --- 2. Onboarding & Employee Experience - Facilitate New Employee Orientation (NEO) and ensure a positive onboarding experience. - Coordinate onboarding activities, including device readiness, system access, and training schedules before client endorsement. - Send weekly Go-Live notifications to clients confirming employees are ready for client onboarding and training. - Organize weekly New Hire Meet & Greet sessions. - Conduct onboarding follow-ups and pulse checks during the first 10, 30, 60, and 90 days of employment. - Gather and analyze new hire feedback to identify opportunities for improving the onboarding experience. - Monitor early employee engagement and recommend process improvements. - Ensure onboarding programs align with Booth & Partners' culture and employee experience standards. - Deliver HR-related training sessions for supervisors and managers as required. --- 3. HR Business Partnering & Employee Engagement - Serve as the primary HR contact for employees and clients by providing day-to-day HR support through ZohoDesk, email, and chat. - Manage and coordinate employee and client requests, including overtime, reimbursements, payroll concerns, and HR inquiries. - Process HR approvals in the absence of line managers, including leave requests, overtime, and employee commendations. - Administer employee engagement initiatives, including satisfaction surveys, monthly catch-ups, and Quarterly Business Reviews. - Provide guidance to leaders on employee relations, coaching, engagement, and organizational health. - Conduct employee pulse surveys and focus group discussions to assess employee sentiment and identify improvement opportunities. - Partner with CSMs to strengthen employee engagement and reinforce Booth & Partners' culture and values. - Coordinate employee movement documentation, including regularization, promotions, salary adjustments, and internal memos. - Facilitate employee relations cases and support conflict resolution between employees and clients. - Manage performance evaluation processes, including data consolidation and submission for promotions and incentive programs. - Lead employee engagement, recognition, CSR initiatives, and culture-building activities. - Deliver leadership training focused on people management, coaching, and performance conversations. - Coordinate engagement events, monitor participation, and oversee related budgets. --- 4. HR Operations & Compliance - Manage the end-to-end employee offboarding process, including resignations, clearances, exit interviews, approvals, and documentation. - Advise stakeholders on workforce transitions, client ramp-ups, downsizing, and organizational changes. - Communicate HR announcements, policy updates, legal changes, and company communications. - Participate in client implementation meetings, HRBP discussions, and business review sessions. - Coordinate client visits, internal meetings, and HR operational activities. - Collaborate with internal teams to ensure compliance with labor laws, SLAs, international standards, and data privacy requirements. - Lead employee relations investigations, including fact-finding, documentation, and preparation of Incident Reports (IR), Notices to Explain (NTE), and Notices of Decision (NOD). - Support performance management initiatives and employee development planning. --- 5. Rewards & Performance Management - Monitor monthly and annual performance evaluation cycles. - Coordinate the development, approval, and processing of employee incentive programs. - Support annual salary reviews, merit increases, and employee development planning. - Promote and administer employee recognition and rewards programs. - Advise CSMs and clients on recognition initiatives aligned with employee performance and company culture. - Drive employee appreciation initiatives, including commendations, recognition programs, and employee spotlights. Requirements - Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field. - 3–5 years of experience in Human Resources, preferably in HR Business Partnering and client-facing HR roles. - Strong background in employee relations, employee engagement, performance management, and HR operations. - Excellent interpersonal, stakeholder management, and communication skills. - Strong analytical skills with experience interpreting HR metrics and workforce data. - Proficiency with HR systems and collaboration tools such as ZohoDesk, Google Workspace, KAMI, and HR reporting dashboards. - Sound knowledge of Philippine labor laws, HR best practices, and client-facing HR operations. - Strong organizational, problem-solving, and project management skills. - Ability to balance strategic workforce planning with day-to-day HR operational responsibilities. - Experience supporting fast-paced and client-driven environments is highly preferred. Working Conditions: - Must be willing to work in a hybrid work setup (Once a week in office), with offices in BGC, Taguig City and Makati City - Must be willing to work in the night shift between 10 PM - 7 AM, 11 PM - 8AM, or 12 AM to 9AM Benefits What Makes Booth Stand Out ✔ B-Corp Certified Company ✔ Premium HMO ✔ Holistic employee experience ✔ Work-from-home and hybrid work setup ✔ Rewards and incentives ✔ Monthly engagement activities ✔ Career advancement opportunities