Patient Services Officer / Executive

Join our dynamic team at KL Fertility Centre and make a real difference in patients' fertility journeys! We're seeking an enthusiastic Patient Services Executive/Officer to be the welcoming face of our clinic, supporting new patients from inquiry to seamless service delivery.

Key Responsibilities

• Serve as first point of contact for new patients: Guide consultations, gather info, explain services, and assist with hotels/medical visas.
• Manage admin tasks: Update patient records, paperwork, data entry, and leads databases.
• Provide timely, empathetic inquiry responses; schedule appointments and coordinate services.
• Act as liaison between patients, doctors, and staff (non-clinical matters).
• Assist to promote and market clinic services to drive awareness and growth.
• Support marketing events, research, continuous improvement, and quality management.

Qualifications:

• Higher Secondary/STPM/"A" Level/Pre-U, Professional Certificate, or equivalent.
• Diploma/Degree in Healthcare Management, Medical Administration, or related field.

Experience:

• At least 2 years in customer service in healthcare.
• Prior experience managing patient communications and coordinating with medical staff.

Working Hours:

• Monday to Friday, 9.00 am to 5.00pm & Saturday, 8.00am to 3.00pm
• Sundays and public holidays are off days, unless necessary.

Skills:

• Excellent communication with all stakeholders
• Strong language verbal & written skills (Bahasa Malaysia & English mandatory).
• Meticulous, detail-oriented, with basic IT skills.
• Good organizational and interpersonal skills.

Personality:

• Enthusiastic, highly motivated team player.
• Willing to travel for patient/company support.

What We Offer:

• Competitive salary + benefits
• Supportive environment in a leading fertility clinic
• Opportunities for growth in healthcare marketing and patient services