Manager, Solutions Consulting

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Job Description:

  • Lead and manage the team that partners with Sales to define market-winning strategies that align with Zendesk's overarching business objectives.
  • Lead and manage the team that acts as technical counterpart to C-suite stakeholders, translating business hurdles into actionable solutions using the Zendesk Resolution Platform.
  • Lead and manage the team that oversees the creation of customer-specific technical solutions that address requirements and long-term goals.
  • Collaborate with Product, Sales, Marketing, and other teams to craft and deliver compelling value propositions and demonstrations.

Requirements:

  • 8+ years of professional experience with a significant focus on high-growth SaaS, CX, or AI environments.
  • 4+ years of leadership experience, specifically having scaled a presales and/or technical consulting organization, ideally from an earlier stage to a multi-layered enterprise team.
  • Proven ability to influence internal product direction and external customer strategy simultaneously.
  • Experience navigating the Customer Experience and / or Employee Experience Space.
  • Awareness of CX tools, cloud technologies, and AL/ML applications.

Benefits:

  • This position may also be eligible for bonus, benefits, or related incentives.
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