Lead Renewals Specialist – Splunk

Job Description:

• Lead a team accountable for customer retention, renewals, and growth of Splunk's enterprise software solutions
• Coach and mentor Renewals Specialists
• Align regional revenue retention plans with organizational and corporate objectives
• Lead change management initiatives
• Deliver accurate, detailed regional forecasts on a rolling four-quarter basis
• Consistently meet or exceed quarterly and annual renewal rate targets and KPIs
• Reduce churn quarter-over-quarter through proactive risk identification and mitigation
• Define, streamline, and implement internal business processes and operational guidelines
• Collaborate with sales to develop long-term account management strategies

Requirements:

• 5+ years of relevant leadership experience
• Proven SaaS sales management experience with a track record of driving growth and team performance
• Deep understanding of renewals sales metrics
• Experience in recurring revenue models
• Strong data-driven decision-making and problem-solving skills
• Excellent organizational, operational, and time management capabilities
• Outstanding interpersonal, communication, and problem-solving skills
• Autonomous leader capable of managing and developing an autonomous team
• Proficient with MS Office Suite and Salesforce

Benefits:

• Medical, dental and vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• 10 paid holidays per full calendar year
• 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• Paid year-end holiday shutdown
• 4 paid days off for personal wellness determined by Cisco
• 16 days of paid vacation time per full calendar year for non-exempt employees
• Flexible vacation time off program for exempt employees
• 80 hours of sick time off provided on hire date and each January 1st thereafter
• Up to 80 hours of unused sick time carried forward from one calendar year to the next
• Optional 10 paid days per full calendar year to volunteer
• Annual bonuses for non-sales roles