IT Help Desk Support Technician

What role you will play in team: You will be the first point of contact for employees needing IT support. You'll resolve issues, escalate complex problems and contribute to a positive user experience.What you will do: Troubleshoot common IT problems, provide remote support, and document solutions. You will ensure fast resolution of issues.Key responsibility:Provide first-level technical support to end-users via phone, email, and chat.Troubleshoot and resolve common hardware, software, and network issues.Document all support interactions in the ticketing system.Escalate complex issues to higher-level support staff.Maintain knowledge base articles and documentation.Assist with IT projects and initiatives as needed.Maintain a high level of customer satisfaction.Adhere to all IT security policies and procedures.Required Qualification and Skills:Associate's degree in IT or related field.Experience with IT help desk or support role.Strong troubleshooting and problem-solving skills.Excellent communication and customer service skills.Experience with ticketing systems.Knowledge of Windows and macOS operating systems.Benefits Included:Competitive salary and benefits package.Opportunities for career advancement.Comprehensive health insurance coverage.Paid time off and holidays.Professional development opportunities.A Day in the Life: You'll start by addressing incoming support requests, diagnosing problems, providing solutions, and documenting everything. You'll collaborate with colleagues to resolve complex issues.