Integration Analyst, Bilingual Spanish/English

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Job Description:

  • Provide integration support to English and Spanish-speaking customers integrating NMI's payment solutions
  • Work with customers to ensure required functionality and correct software flow
  • Maintain personal implementations of NMI products to understand solution functionality, including SDK updates
  • Create and update internal and external product documentation
  • Serve as a technical integration contact for NMI colleagues
  • Contribute to projects as required

Requirements:

  • Professional fluency in Spanish and English, with clear and confident technical communication in written and spoken formats
  • Experience coding in Objective-C, or willingness to learn
  • Experience coding in at least one of C#, C++, or Java
  • Good understanding of Windows and Linux operating systems
  • Basic networking understanding for supporting network-related issues
  • Customer-centric approach and excellent customer service skills
  • Ability to prioritize workload and identify high-priority tasks
  • Ability to explain technical information to customers with varying technical knowledge
  • Strong problem-solving skills
  • Outside-the-box thinking and initiative
  • Excellent written and verbal communication skills
  • Positive can-do attitude
  • Proactive approach to tasks
  • Preferred: experience with CSS, HTML, and PHP
  • Preferred: experience with Windows Server and/or Windows CE
  • Preferred: experience using a customer ticketing system
  • Preferred: experience in the payments industry
  • Preferred: knowledge of development frameworks
  • Employment eligibility in the United States
  • Satisfactory background and financial checks required for employment

Benefits:

  • A remote first culture!
  • Personal growth and advancement opportunities
  • Flex PTO & dedicated sick time
  • Health, Dental and Vision Insurance
  • Life, ADD, Short-term and Long-term Disability insurance
  • 401k matching up to 4% after two months of service
  • Flexible Spending Account
  • Paid Parental Leave
  • Company volunteer days
  • Employee referral program
  • Bonusly colleague recognition
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