Information Technology Help Desk Support

Scope of Service for Service Desk

· Provide service desk support or contract point to end users based on 24 x 7 x 365 basis.

· Accept and respond to all IT related incidents and requests.

· Ensure that the classification of the incidents and requests are accurate and track until resolution / fulfilment in the system.

· Escalate unresolved incidents or requests to the proper channels of support by contacting the designated technical support team.

· End user will be informed of the estimated time whereby his/her ticket will be attended to.

· Manage all incidents/requests and act as an interface between the end-users and IT personnel and the Field Operation team.

Interested cdds may share their cv via email sukhvinder.kaur@devloit.com OR Whatsapp +60380842708