[Hiring] Veeva QMS @USM

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Role Description

The Veeva QMS role involves supporting the Veeva QMS application and ensuring effective communication with business and technical teams.

  • Good understanding of Quality processes, including:
    • Deviations
    • CAPA
    • Lab Investigations
    • Change Control
    • Audits
    • Complaints
    • Training
  • Application Support (Incident, Problem, Change Management)
  • Excellent stakeholder management and communication skills.

Responsibilities

  • Serve as the primary point of contact for business users regarding Veeva QMS application issues, service requests, and system inquiries.
  • Provide L3 support and administration for Veeva QMS.
  • Monitor, troubleshoot, and resolve incidents, defects, and production issues within agreed SLA timelines.
  • Perform root cause analysis for recurring issues and implement corrective and preventive actions.
  • Manage user access, security roles, permissions, and system configurations in accordance with company policies and compliance requirements.
  • Support Veeva Vault releases by performing impact assessments, regression testing, validation support, and deployment activities.
  • Coordinate with Veeva Support, vendors, and internal IT teams to resolve complex technical issues.
  • Maintain application documentation, knowledge articles, support procedures, and system configuration records.
  • Support data management activities, including data corrections, bulk updates, and migration-related tasks as required.
  • Participate in change management processes, including impact analysis, testing, implementation, and post-deployment support.
  • Collaborate with Quality, Regulatory, Validation, and Business teams to understand support needs and drive continuous improvement.

Good-to-Have Qualifications

  • Work Experience in Pharma industry.

Qualifications

  • Familiarity with IT processes and tools such as ServiceNow, HPALM, and JIRA.
  • Good understanding of Active Directory and Citrix applications.
  • GxP Awareness including Good documentation Practice.

Job Details

  • Job ID: 10915681 / 104168-1
  • Job Title: Veeva QMS
  • Location: Remote
  • Duration: 6 months plus with possible extension
  • Highest Priority job, 100% interview if profile submitted before 12 PM EST.
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