E-Commerce Sales Specialist

About Floorzz Floorzz is a fast-growing E-Commerce company specializing in the online sale of flooring products, including hardwood, luxury vinyl plank (LVP), laminate, tile, carpet, underlayment, and accessories. Our mission is to provide homeowners, contractors, builders, and property managers with high-quality flooring products at competitive prices while delivering exceptional customer service. We're looking for motivated, customer-focused individuals who thrive in a fast-paced environment and enjoy helping customers find the perfect flooring solution. Position Summary The E-Commerce Sales Specialist is responsible for converting online leads into sales while providing outstanding customer service throughout the buying process. This role involves assisting customers via phone, email, and live chat, answering product questions, preparing quotes, processing orders, and ensuring a seamless purchasing experience from start to finish. The ideal candidate is energetic, sales-driven, detail-oriented, and comfortable working with customers purchasing flooring for residential and commercial projects. Key Responsibilities - Respond promptly to online inquiries through phone, email, and live chat. - Build relationships with customers and identify their flooring needs. - Recommend flooring products based on project requirements, budget, and design preferences. - Prepare accurate quotes and follow up consistently to close sales. - Process customer orders accurately through the company's E-Commerce platform. - Coordinate with suppliers and our Logistics team to ensure timely deliveries. - Resolve customer concerns professionally and efficiently. - Maintain detailed customer records in our CRM system. - Stay current on flooring products, trends, pricing, and manufacturer specifications. - Upsell accessories such as trim, underlayment, adhesives, transitions, and installation supplies. - Meet or exceed monthly sales goals and performance metrics. Qualifications - Excellent communication and relationship-building skills. - Strong organizational and multitasking abilities. - Use of CRM software, Microsoft Office, and online sales platforms. - Ability to learn technical product specifications quickly. - Self-motivated with a competitive drive to exceed sales goals. - Strong problem-solving skills and attention to detail. Preferred Experience - Flooring sales - Online retail or E-Commerce sales - Customer service Compensation & Benefits - Competitive base salary - Performance-based bonuses - Paid training - Paid time off and holidays - Health insurance - 401k and Employer matching - Employee discounts on flooring products - Career advancement opportunities within a growing company What Makes You Successful at Floorzz - You are hungry to earn and motivated by performance-based bonuses. - You enjoy talking with customers and solving problems. - You take ownership of your work and follow through on commitments. - You thrive in a fast-paced, team-oriented environment. - You have a positive attitude and a strong work ethic. - You are comfortable learning technical products and explaining them in simple terms. Join the Floorzz Team If you're passionate about sales, enjoy helping customers, and want to build a career with a rapidly growing online flooring retailer, we'd love to hear from you. Apply today and help customers across the country transform their homes and businesses with the perfect flooring solution. Job Type: Full-time Pay: $41,600.00 - $62,400.00 per year Benefits: - 401(k) - 401(k) matching - Employee discount - Health insurance - Paid time off People with a criminal record are encouraged to apply Work Location: Remote