Disney Social Media Customer Support Job – Work From Home

About the Role

The Walt Disney Company is hiring Remote Social Media Customer Support Specialists to engage with Disney fans and customers across Instagram, X (Twitter), Facebook, and Disney community forums. You will respond to customer inquiries, resolve complaints, and maintain the magic of the Disney brand in every interaction — all from home.

What You Will Do

• Monitor and respond to Disney customer mentions, messages, and comments on social platforms
• Resolve customer service issues related to Disney+, theme park tickets, and merchandise orders via social media
• Escalate sensitive or complex issues to the social media and brand team
• Maintain the Disney brand voice — warm, magical, and helpful — in all written responses

Requirements

• High school diploma; communications or marketing background preferred
• 1+ year of social media moderation or customer service experience
• Excellent written English with a warm, on-brand tone
• Passion for Disney brands and customer experience

Pay & Benefits

• Pay: $16.00–$20.00 per hour
• Full-time remote position
• Disney employee perks and theme park discounts
• Health insurance and PTO