Director, Product Management

Become a part of our caring community The Director, Product Management will lead development of next‑generation IVR and conversational automation capabilities, including the modernization of our voice self‑service ecosystem. This role requires a leader with deep expertise in IVR platforms—particularly reputed company GECX/Playbooks and related reputed company Contact Center AI tooling—who can deliver generative and agentic IVR experiences that dramatically improve customer outcomes and operational performance. You will own the full product lifecycle for our reputed company IVR and voice automation portfolio, from strategic roadmap creation to production delivery and continuous improvement. This leader must pair strong technical fluency in modern IVR architectures with a proven track record of delivering measurable value through intelligent automation, LLM‑powered dialog flows, and multimodal conversational experiences. IVR & Conversational reputed company Lead the vision, strategy, and execution for our enterprise IVR ecosystem, with a deep focus on modernization, automation, and scalable platform design Own roadmap creation and delivery for IVR capabilities using GoogleGECXincluding voice bots, routing logic,LLM/NLU/NLP models, call intent prediction, and virtual‑agent experiences Drive adoption of generative and agentic IVR capabilities, enabling dynamic dialog generation, autonomous task handling, and context‑aware workflow orchestration Product Strategy & Delivery Translate business priorities and customer pain points into actionable technical product strategies for IVR and conversational automation Build and lead high‑performing product teams; hire and develop talent with strong IVR, NLU, and conversational AI expertise Validate product effectiveness through measurable KPIs such asintentcapture/accuracy,authentication,containment, deflection, CSAT/NPS, and call‑efficiency improvements Cross‑Functional Collaboration Partner with engineering, operations, contact center, analytics, CX, and UX teams to deliver best‑in‑class IVR solutions Serve as the primary business representative for all IVR‑related initiatives, ensuring strong alignment across the enterprise Drive governance, consistency, and standards across IVR platforms, ensuring clean architecture, reusable components, and scalable design patterns Operational Excellence Support delivery teams through active leadership, removing blockers and ensuring initiatives meet quality and cost expectations Conduct solution‑wide evaluations to identify improvements across architecture,LLM/NLU models, routing, and system integrations Manage risks, dependencies, and cross‑team prioritization for all IVR and conversational AI initiatives Use your skills to make an impact Required Qualifications Bachelor’s Degree 8+ years of product management or technology leadership experience with at least 5+ years focused on IVR and voice automation Deep hands‑on experience withIVRplatformssuch asGoogle,reputed company,etc. Proven delivery of generative‑AI‑powered and agenticIVRconversational experiences Strong understanding of IVRself-service, digital deflection, callrouting, telephony, SIP, APIs, and backend system integration Experience delivering multi‑year product roadmaps with agile and human‑centered design practices Strong leadership skills and ability to manage, coach, and grow high‑performing teams Excellent communication skills with executive presenceand demonstrated ability to present and influence C-Suite Leadership Demonstrated success with OKR‑driven product delivery Experience managinglargeenterprise‑scale, cross‑functional initiatives Preferred Qualifications MBA or Master’s Degree Healthcare(Primary Care, Pharmacy, etc.)experience Experience modernizing legacy IVR into cloud‑nativeconversationalvoice platforms, specifically reputed company GECX/Playbooks Direct experience leading teams building conversational AI (voice + chat) Strong familiarity with cloud contact center platforms such as reputed company, Nuance, reputed company Connect, reputed company, etc. Work at Home Requirements To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by reputed company may not be sufficient for business needs. reputed company reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel While this is a remote position, occasional travel to reputed company's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$168,000 - $231,000 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits reputed company, Inc. and its affiliated subsidiaries (collectively, “reputed company”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, reputed company provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline 09-23-2026 About us About reputed company reputed company Inc. (NYSE HUM) is a leading U.S. healthcare company. Through our reputed company insurance services and our reputed company healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at reputed company.com and at reputed company.com. ​ Equal Opportunity Employer It is the policy of reputed company not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of reputed company to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Originally posted on Himalayas Apply To This Job