Customer Success Technical Leader – Splunk Platform, SLED

Job Description:

• Fuel solutions ensuring every customer request makes the deepest impact possible
• Be a Splunk expert and guide account teams and customers on optimal use of Splunk Platform
• Deliver workshops, prescriptive guidance, and achieve onboarding milestones
• Engage with Technical Success Engineers to assess account health
• Collaborate with Customer Success Executives on adoption opportunities
• Conduct strategic, case-based technical consulting (up to 90 days)
• Provide recommendations for improving customer’s overall technical health
• Maintain strong partnerships with Sales/Customer Success roles

Requirements:

• Several years of experience administering and using Splunk Core (Enterprise/Cloud)
• Strong Splunk architecture, data onboarding, and Splunk Core product feature experience
• Strong SPL (Search Processing Language) skills are essential
• Solid experience in technical consulting or big-data analytics
• SLED experience
• Strong understanding of common enterprise applications (preferred)
• Statistical and analytical modeling skills (preferred)
• Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools (preferred)

Benefits:

• Medical, dental and vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• 10 paid holidays per full calendar year
• 1 floating holiday for non-exempt employees
• Paid day off for employee’s birthday
• Paid year-end holiday shutdown
• 4 paid days off for personal wellness
• 16 days of paid vacation time per full calendar year (non-exempt employees)
• Flexible vacation time off program (exempt employees)
• 80 hours of sick time off each year
• Additional paid time away for family emergencies
• Optional 10 paid days per full calendar year to volunteer
• Annual bonuses for non-sales roles