Customer Service Officer (Malls)

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Operational Excellence

  • Responsible for attending to inquiries/feedback/requests/complaints from shoppers and tenants tactfully and in a timely manner.

  • Communication with shoppers and tenants.

  • Ensuring all customer facilities such as strollers and wheelchairs are in good working condition and maintained at high standard of cleanliness.

  • Conducting internal daily floor checks including tenant opening and closing hour.

  • Attending to emergencies and responding according to the Standard Operating Procedure.

  • Work closely with other departments to ensure smooth daily operations of the mall.

  • Assist in mall marketing events and campaigns such as handling gift redemption, lucky draws, contest forms etc.

  • Assist in the upkeeping of the mall.

  • To maintain a high level of staff service standards.

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