Customer Service and Social Media Assistant

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Customer Service & Social Media Assistant

Location: Remote. Only applicants in the Midwest and East Coast states will be considered.

Schedule: Full-time, Tuesday through Saturday

Salary: $58,000 annually

About Rove

Rove is one of the fastest-growing premium cannabis brands in the nation. We believe in honesty, simplicity, and transparency. Our goal is to provide customers with the highest quality products that taste great and are created with them in mind.

About the Role

Rove is looking for a Customer Service & Social Media Assistant to join our team and help build meaningful relationships with our customers and online community.

This role combines customer service, social media community management, and marketing support. You’ll be responsible for making sure our customers receive thoughtful, timely support while also helping Rove maintain an active and engaged presence across social and digital channels.

The ideal candidate is an excellent communicator, highly organized, and comfortable working independently. You should be able to move seamlessly between resolving a customer issue, responding to a social comment, identifying an emerging trend, and helping the Marketing team keep campaigns and influencer initiatives on track.

What You'll Do

Customer Service

  • Respond to and resolve customer service tickets in a timely and professional manner
  • Manage day-to-day customer email communications
  • Provide customers with helpful, thoughtful, and brand-appropriate support
  • Identify and report account issues, recurring customer concerns, and customer insights to the Sales and Marketing teams
  • Help identify trends and opportunities to improve the overall customer experience
  • Fulfill battery replacement requests and ensure customers receive timely follow-up
  • Maintain accurate records and follow established customer service processes

Social Media

  • Monitor Rove’s social media channels and digital communities, including Instagram, TikTok, Reddit, blogs, and other relevant platforms
  • Moderate comments and conversations while maintaining Rove’s brand voice and community standards
  • Respond to DMs, comments, and other customer or community interactions in a timely and engaging manner
  • Identify relevant conversations, trends, customer feedback, and opportunities for Rove to engage
  • Support monthly reporting for Rove’s Social Participation Program
  • Monitor seasonal social media campaigns and report on community participation, engagement, and notable activity
  • Assist the Social Media Manager with tracking and executing deliverables for Rove’s Influencer Program
  • Help track influencer communications, content, deadlines, and deliverables
  • Support additional social media, community, and marketing initiatives as needed

What We're Looking For

  • 1 - 3 years of experience in customer service, social media, community management, or a related field
  • Excellent written and verbal communication skills
  • Strong proficiency in Google Workspace, particularly Google Sheets, Slides, Forms and Docs
  • Strong attention to detail and a thoughtful, customer-first approach
  • Ability to communicate professionally while maintaining a friendly and authentic brand voice
  • Highly organized with strong follow-through and the ability to manage multiple priorities
  • Comfortable working independently in a remote environment
  • Familiarity with Instagram, TikTok, Reddit, and other social platforms
  • Experience with social media moderation, community management, or influencer programs is a plus
  • Strong interest in social media trends and online communities
  • Interest in and familiarity with the cannabis industry is preferred
  • Comfortable working in a fast-paced, growing company
  • Ability to work Tuesday through Saturday
Benefits Summary
  • Traditional 401(k) and Roth 401(k)
  • Health, Dental, and Vision Insurance
  • Disability and Life Insurance
  • Health Savings Account (HSA)
  • Employee Discount
  • Flexible Schedule
  • Car Stipend
  • Gas Reimbursement
  • Unlimited PTO (subject to policy provisions)
  • Paid Sick Time
  • Paid Training
  • Unpaid Parental Leave
  • Travel Reimbursement
  • Work from Home (as required)

Our Vision

At Rove, we believe in honesty, simplicity, and transparency. Our goal is to provide customers with the highest quality products that taste great and are created with them in mind. Welcome to our brand, where the best is always getting better.

Our Products

Our products are made using 100% organically grown cannabis. Creating the ultimate individualized cannabis experience means perfection in every step of the process. From cultivation to cartridge, we do everything in-house and take pride in bringing our consumers high-quality, great-tasting, transparent products.

Our Story

Rove was born at the intersection of art and science. Our team of long-time industry enthusiasts, boasting a combined wealth of experience in cultivation, extraction, and laboratory science, joined together with a mission to produce better, tastier, more honest cannabis products.

In 2016, the Rove founders realized that long-term success in an immature cannabis industry required a higher degree of self-sufficiency. With that focus, Rove built its own manufacturing facilities, created unique packaging, developed a fully redundant supply chain, and engineered proprietary product formulations. This “do it yourself” mentality has served Rove well through periods of rapid growth and industry change.

Equal Opportunity Employer

Rove and affiliates (collectively, “Rove”) are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

Rove uses E-Verify to confirm the employment eligibility of all newly hired employees.

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