Business Banker II

Job Description:

• Manage, retain, and deepen the assigned book of business
• Acquire new relationships through assigned leads, referrals, and sales campaigns
• Build and foster partner relationships with Treasury Management, Merchant Services, Business Card, Market Credit, and Sales Support teams
• Multitask in a virtual setting while proactively engaging clients and prospects
• Navigate customer relationship management software and other applications
• Use the Sales Relationship Management system to track calls, pipeline activities, and sales results
• Maintain a regular calling cadence to generate deposit, treasury, and lending business and achieve targets
• Understand complex business cash flow cycles, treasury management, operating cash flow, and financial statements
• Assess customer needs and recommend products or solutions through defined sales processes
• Establish rapport, explain products and services, and recommend appropriate solutions
• Refer customers for complex Treasury Management and Merchant Service needs and follow up on account engagement
• Resolve problems and refer servicing issues to appropriate support channels
• Execute risk management, compliance protocols, regulatory requirements, and internal policies
• Collaborate on special projects and initiatives
• Demonstrate Capital One’s values in interactions with peers, customers, direct reports, and supervisors

Requirements:

• At least 2 years of Business Banking experience
• 5+ years Business Banking experience (preferred)
• 1+ year of phone based sales experience (preferred)
• Formal credit training (preferred)
• Capital One will not sponsor a new applicant for employment authorization for this position

Benefits:

• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
• Reasonable accommodations for applicants who require them