Bilingual Digital Care Advanced Practice Provider, NP/PA

Job Description:

• Deliver exceptional, empathetic clinical care through real-time and asynchronous chat and other responsive care channels
• Manage multiple concurrent and asynchronous patient conversations with accurate documentation and follow-through
• Guide and oversee patients’ medical management using a holistic framework, including the 5M approach
• Collaborate with primary care providers, specialists, pharmacy, and specialty care teams
• Coordinate care with patients’ family members and caregivers when appropriate
• Assess symptoms, medication questions, lab results, and new health concerns
• Escalate patients to telephone, video, in-person, urgent, or emergency care when appropriate
• Maintain ownership of patient needs through resolution or documented handoff
• Maintain accurate and timely EHR documentation in compliance with legal, ethical, and telehealth regulations
• Identify opportunities to improve patient experience and outcomes through digital workflows and proactive communication
• Contribute to digital workflows, standardized responses, escalation pathways, and quality standards
• Occasionally support broader Devoted Medical service lines
• Provide flexible clinical coverage across Responsive Care Department queues and on-call services
• Adhere to relevant laws, regulations, patient privacy requirements, and telehealth standards

Requirements:

• Nurse Practitioner or Physician Assistant advanced practice provider
• Three or more years of experience in primary care, house calls, internal medicine, family medicine, geriatrics, palliative care, and/or urgent care
• Ability to review AI-generated responses for clinical accuracy and safety
• Nurse Practitioners: active and in-good-standing RN and APRN licenses
• Physician Assistants: active and in-good-standing Physician Assistant license
• Role licensure and certification in good standing required
• Ability to obtain licensure in requested states within 90 days of hire date, starting at offer letter signing
• Additional state licensure as needed
• Prior Devoted Medical experience preferred
• Prior virtual care or telehealth experience preferred
• Experience in real-time, queue-based, or high-volume telehealth clinical environments
• Experience collaborating with interdisciplinary care teams and coordinating care remotely
• Comfort managing complex or vulnerable patient populations in a digital-first setting
• Ability to thrive in a fast-paced, rapidly evolving environment with flexibility and curiosity
• Ability and willingness to work four 10-hour shifts per week
• Working hours of 8am–6pm MST/PST, with consideration for EST/CST hours
• Compliance with applicable laws, regulations, patient privacy, and telehealth standards

Benefits:

• Employer-sponsored health insurance and dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility
• Parental leave program
• 401K program
• Devoted Health will cover all costs and provide full administrative support for obtaining and maintaining licenses in all required states
• Flexible clinical coverage across Responsive Care Department queues and on-call services