Benefits Call Center Representative

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Job Description:

  • Support customers by answering inbound calls related to defined benefit pension plans and retirement programs
  • Assist callers with pension eligibility, benefit calculations, payment options, retirement estimates, and general pension-related inquiries
  • Manage a steady call volume while navigating multiple systems and processing requests according to established guidelines
  • Maintain accuracy and attention to detail while handling sensitive retirement information
  • Deliver a professional, positive experience for every caller

Requirements:

  • Previous customer service and call center experience
  • Experience with defined benefit pension plans, retirement programs, or employee benefits preferred
  • Strong keyboarding skills and proficiency in MS Office
  • Excellent verbal and written communication skills
  • Strong problem-solving skills
  • Ability to multitask effectively while navigating multiple systems
  • Ability to follow guidelines and process transactions accurately
  • Ability to work independently and stay motivated in an onsite environment
  • High school diploma or GED
  • Successful completion of background check and drug test
  • Must be 18 years of age or older
  • Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
  • Must have the ability to connect with an ethernet cable to a modem/router

Benefits:

  • Health insurance coverage
  • Voluntary dental and vision programs
  • Life and disability insurance
  • Retirement savings plan
  • Paid holidays
  • Paid time off (PTO) or vacation and/or sick time
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