Airlines Email & Chat Support – Work From Home – $15–$19hr

About the Role

We are hiring Work-From-Home Email and Chat Support Agents for a US airline. This is a non-voice, desk-based remote role — you will assist travelers exclusively via email and live chat, with no phone calls required. Ideal for candidates who prefer written communication and a quieter, focused home work environment.

What You Will Do

• Respond to airline customer emails and live chats within defined SLA timeframes
• Resolve booking questions, refund requests, and travel policy inquiries through written channels
• Handle disrupted travel correspondence — flight cancellations, compensation requests, and rebooking
• Manage a queue of open email tickets and prioritize urgent cases appropriately
• Compose professional, empathetic, and accurate written responses consistently
• Escalate cases that require voice contact or specialized review to the appropriate team

Requirements

• High school diploma or GED
• 1+ year of written customer support experience (email or chat) preferred
• Excellent written English — grammar, spelling, and professional tone are critical
• Typing speed of 40+ WPM with accuracy
• Comfortable managing multiple open chat windows simultaneously
• Home workspace with laptop, internet, and a distraction-free environment

Pay & Benefits

• Pay: $15.00–$19.00 per hour
• Non-voice — no phone calls required
• Fully remote with set shift schedule
• Health insurance and paid vacation
• Growth path to Email Quality Specialist and Team Lead