Account Manager, OTAs – O-EMEA

Job Description:

• Grow and develop Disney’s Online Travel Agency partnerships across O-EMEA, excluding the UK
• Lead commercially focused account plans and partner marketing activity to strengthen distribution, improve channel performance, and drive measurable revenue growth
• Develop annual account plans for priority OTA partners aligned with business priorities, market opportunities, and channel performance goals
• Lead partner marketing campaigns to improve visibility, conversion, and booking performance across multiple markets
• Collaborate with country teams, central stakeholders, marketing, commercial, creative, approvals teams, and external partners
• Build strong relationships with OTA partners and unlock new commercial opportunities
• Manage a focused portfolio of priority OTA partners and lead moderately complex cross-functional projects
• Use data, market insight, and feedback to identify opportunities and shape commercial recommendations
• Coordinate integrated OTA commercial and marketing activation plans across timing, messaging, product priorities, localisation, and partner requirements
• Ensure OTA activity is delivered clearly, on brand, and on time
• Improve presentation, merchandising, content, and product information for Walt Disney World Resort and Disneyland Resort across third-party platforms
• Track performance and convert data into actions improving conversion, revenue, and partner effectiveness
• Contribute regional market insight and partner feedback to OTA strategy, planning, and forecasting
• Build scalable ways of working and mentor others on OTA channel best practices

Requirements:

• Strong commercial judgement and travel industry account management experience
• Proven ability to develop and deliver partner marketing activity, including campaign planning, promotional execution, digital activation, creative development, and performance review
• Highly analytical, with the ability to interpret data, assess OTA distribution performance, identify trends or risks, and translate insights into clear commercial recommendations
• Strong stakeholder management, communication, and relationship-building skills across multiple markets, central functions, matrix organisations, and external partners
• Excellent planning and organisational skills, with the ability to manage multiple priorities and lead cross-functional initiatives
• Experience working across EMEA markets, with cultural sensitivity and ability to adapt to local market nuances
• Strong English language skills; additional European languages are desirable
• Bachelor’s Degree or higher in a relevant field
• Minimum of 7 years’ relevant experience in travel industry sales, account management, or commercial and marketing roles
• Experience in key account management across retail travel trade, OTAs, or tour operators
• Track record of delivering against annual sales targets

Benefits:

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Excellent parental and guardian leave
• Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.
• Reasonable accommodation for individuals with disabilities to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment